Last updated: May 07, 2024

Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions governing cancellations and refunds for transactions processed through VP Bougainvillea Beauty Private Limited's platform in compliance with the guidelines set forth by the Reserve Bank of India (RBI).

2. Scope

This Policy applies to all transactions conducted through VP Bougainvillea Beauty Private Limited's platform.

3. Cancellation

Customers may request cancellations of transactions under the following conditions:

• The cancellation request must be made within 48 hours of initiating the transaction.
• The transaction must not have been completed or processed.
• Cancellation requests must be submitted through VP Bougainvillea Beauty Private Limited's designated channels, such as customer support or online portal.

4. Refunds

Refunds will be processed under the following circumstances:

• If a transaction is canceled within the stipulated 48-hour time frame and meets the cancellation criteria, a full refund will be initiated to the original mode of payment.
• Refunds for canceled transactions will be processed within 7 days.
• In the event of failed transactions or unsuccessful payment processing, refunds will be automatically initiated to the original mode of payment.

5. Dispute Resolution

In case of disputes regarding cancellations or refunds, customers may contact VP Bougainvillea Beauty Private Limited's customer support for assistance. Disputes will be resolved in accordance with the guidelines provided by the RBI.

6. Amendments

VP Bougainvillea Beauty Private Limited reserves the right to amend this Policy at any time without prior notice. Customers will be notified of any changes through the company's official communication channels.

7. Compliance

This Policy complies with the guidelines set forth by the Reserve Bank of India (RBI) regarding cancellation and refund policies for digital transactions.

8. Contact Information

For inquiries or assistance regarding cancellations and refunds, please contact:
VP Bougainvillea Beauty Private Limited
Email: poojadolla.beauty@gmail.com

9. Governing Law

This Policy is governed by the laws of India and shall be interpreted in accordance with the applicable regulations of the Reserve Bank of India (RBI).

By proceeding with transactions through VP Bougainvillea Beauty Private Limited's platform, customers acknowledge their acceptance of this Cancellation and Refund Policy.